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Privacy Policy

Privacy Policy of Tend Industrial Supplies LLC

Effective Date: November 25, 2023
Last Updated: March 29, 2025

Introduction

Tend Industrial Supplies LLC ("Tend," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit Tendsupplies.com (the "Site") or interact with us through our services.

By accessing or using our Site, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following categories of information:

Personal Information

  • Name, email address, phone number, shipping/billing address
  • Payment and billing details (e.g., credit card information)
  • Purchase history and order details

Automatically Collected Information

  • IP address, browser type, device type, access time, pages visited
  • Referring website addresses and geographic location

This information helps us operate our Site, maintain quality service, and analyze usage trends.

Use of Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and deliver targeted advertisements.

Types of Cookies Used

  • Session Cookies – Temporary; expire after browser is closed
  • Persistent Cookies – Stay on your device until manually deleted or expiration date
  • First-Party Cookies – Set by our domain to remember user preferences
  • Third-Party Cookies – From partners (e.g., Google Analytics, Ad platforms)

Cookie Purposes

  • Performance & analytics (e.g., understanding user behavior)
  • Functionality (e.g., remembering login sessions)
  • Targeted advertising (e.g., retargeting through Google Ads)

Third-Party Cookies

We use cookies from providers such as:

  • Google Analytics – For website analytics and behavior tracking
  • Google Ads – For advertising and remarketing campaigns
  • Vbout – For marketing automation and behavior-based personalization

Google Customer Reviews Integration

Tend Industrial Supplies participates in the Google Customer Reviews Program to collect feedback and display aggregated seller ratings.

As part of this program:

  • Google may collect transaction-related data (e.g., order ID, products purchased, country) after your purchase.
  • You may be invited by Google via email to leave a review.
  • Google uses cookies or tracking pixels to facilitate this review process.

? Note: Your personal information is not displayed publicly. Only aggregated ratings based on customer feedback are shown in Google Search or Ads.

Legal Basis for Processing

In compliance with global privacy regulations like GDPR, we process personal data based on the following legal grounds:

  • Consent – When required, such as for marketing communications.
  • Contractual necessity – To fulfill orders and provide services.
  • Legitimate Interest – To improve our services, detect fraud, and market relevant offerings.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Retention periods depend on the type of data and purpose of processing.

Data Security

We employ industry-standard security measures including:

  • SSL/TLS Encryption (TLS 1.2 or higher)
  • Firewalls and intrusion detection systems
  • Access control and authentication
  • Routine vulnerability scans and penetration testing

These steps ensure your data remains secure in transit and at rest.

International Data Transfers

We may transfer your data to locations outside your country (e.g., the U.S.) where data protection laws may differ. We use appropriate safeguards like Standard Contractual Clauses to ensure your data is protected.

Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover that we’ve collected information from a minor, we will promptly delete it.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict certain processing activities
  • Withdraw consent (where applicable)

You may contact us at support@tendsupplies.com or submit a request via our Contact Us page.

We will respond to your request within 30 days. In certain cases, requests may be denied if they compromise the privacy of others or conflict with legal obligations.

Advertising and User Choices

You can control your data and advertising experience:

  • Adjust cookie settings via your browser
  • Opt out of Google personalized ads via Ads Settings
  • Unsubscribe from our communications via email or contact form

Opt-Out & Unsubscribe Options

You can opt out of receiving promotional emails and marketing communications through the following methods:

Policy Updates

We may revise this Privacy Policy periodically to reflect legal or business changes. Updates will be posted on this page with a revised effective date.

We encourage you to check this page regularly to stay informed.

Contact Us

If you have questions, concerns, or feedback about this policy or our data practices, contact:

Tend Industrial Supplies LLC
10451 Mill Run Circle, Suite 400
Owings Mills, Maryland 21117, U.S.A.
Email: support@tendsupplies.com
Phone: +1 443 204 1972